JULIE MILLOUR is committed to making its websites accessible in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications of the public sector.

This accessibility statement applies to the website WEB_CLIENT.

COMPLIANCE STATUS This website is partially compliant with RD 1112/2018 due to exceptions and non-compliance with the aspects indicated below.

INACCESSIBLE CONTENT The following content is not accessible for the following reasons:

Non-compliance with RD 1112/2018:

  • There may be content in other languages where language changes are not correctly labeled.
  • Audio-only multimedia elements may lack alternatives.
  • Videos may lack subtitles.
  • Some textual content may lack sufficient contrast.
  • In some cases, focus may not meet the minimum required contrast ratio.
  • Content overlap may occur in some cases.
  • There may be PDF documents with accessibility issues.

Disproportionate burden:

  • Not applicable.

Content outside the scope of applicable legislation:

  • There may be PDF documents published before September 20, 2018, that do not fully comply with all accessibility requirements.

PREPARATION OF THIS ACCESSIBILITY STATEMENT This statement was prepared on November 17, 2023.

The method used for this statement was a self-assessment.

Last review of the statement: November 17, 2023.

OBSERVATIONS AND CONTACT INFORMATION Communications regarding accessibility requirements can be made (article 10.2.a of RD 1112/2018) such as:

  • Reporting any possible non-compliance by this website.
  • Transmitting other difficulties in accessing content.
  • Making any other inquiries or improvement suggestions regarding the website’s accessibility.

This can be done through the contact form on this website (WEB_CLIENT/contacto) or by phone at: +34662290841.

ACCESSIBLE INFORMATION REQUESTS AND COMPLAINTS Through the accessible information requests and complaints form regarding accessibility complaints, you can submit:

  • A complaint regarding compliance with the requirements of RD 1112/2018 or
  • An accessible information request regarding:
    • Content excluded from the scope of RD 1112/2018 as established by article 3, paragraph 4.
    • Content exempt from compliance with accessibility requirements due to imposing a disproportionate burden.

In the accessible information request, the facts, reasons, and request must be clearly specified to demonstrate that it is a reasonable and legitimate request.

Complaints and claims about accessible information will be submitted through the electronic headquarters ( and will be received and processed by the Information Systems area of

APPLICATION PROCEDURE If, after making an accessible information request or complaint, it has been rejected, there is disagreement with the decision, or the response does not meet the requirements outlined in article 12.5 of RD 1112/2018, the interested party can initiate a complaint. A complaint can also be initiated if there has been no response.

The complaint procedure outlined in article 13 of RD 1112/2018 can be initiated through the contact form on this website (WEB_CLIENT/contacto) or by phone at: +34662290841.

Complaints will be received and processed by JULIE MILLOUR.


  • Has been designed to comply with current standards and regulations regarding accessibility, meeting the Priority 2 (AA) checkpoints defined in the Web Content Accessibility Guidelines (WCAG 2.1) specification.
  • Is optimized for the latest versions of Chrome, Edge, Firefox, Safari, and Opera.
  • Is designed for proper display on any desktop, tablet, or mobile device resolution (responsive design).
  • Has been created using HTML5 as the markup language and CSS 3 style sheets for its design.

If you want to change the font size of the text in major graphical browsers, use the following menus:

  • Internet Explorer, Mozilla, and Firefox: View > Text Size
  • Opera: View > Zoom
  • Safari: View > Make Text Bigger
  • Chrome: Control the current page > Text size

To modify the size of everything on the page:

  • Ctrl + + to increase it
  • Ctrl + – to decrease it
  • Ctrl + 0 restores the original text size

If you want to override the style sheet or modify the text color, you can refer to the WAI’s “How to Change Text Size or Colors” page, which can be read in Spanish translation at ¿Cómo cambiar el tamaño del texto o colores?

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